Attentive Day Spa Manager with proven expertise in staff management while ensuring customer satisfaction. Adept at applying problem solving skills especially in high-pressure settings while remaining professional at all times. Focused on optimizing productivity and profitability.
¥ Adept at communicating effectively with staff members to encourage productivity
¥ Proficient in the use of MS Office applications to track inventory
¥ Skilled with managing payroll and ensuring timely employee payments
¥ Ability to negotiate with suppliers
¥ Solid knowledge of industry health and safety standards
¥ Ability to work various shifts including weekends and evenings
¥ Good problem solving and people skills
¥ Hired trained and dismissed employees as necessary.
¥ Maintained spa and health club area of fitness center.
¥ Built an engaging rapport with customers.
¥ Communicated with various venders to select health care products to stock.
¥ Handled staff payroll issues.
¥ Responded to customer service issues.
¥ Established ongoing relationships with vendors and interviewed potential new vendors.
¥ Implemented customer service procedures and ensured that guidelines were followed.
¥ Researched new spa products and made purchasing recommendations.
¥ Remained up-to-date on current spa trends.
¥ Maintained spa inventory and reordered supplies as necessary.
¥ Ensured that all industry standard cleanliness procedures were followed.
¥ Used MS Office applications to maintain employee stock and customer databases.
¥ Dealt with staff scheduling and payroll issues.
¥ Established updated hiring and training practices.
¥ Maintained steady communications with vendors.
Intuitive Assistant Spa Manager proficient in all basic spa operations including maintenance of spa amenities and guest relations. Adept at anticipating needs and professionally resolving customer service issues. Specialize in ensuring an optimal level of service.
¥ Considerable experience managing spa and resort operations
¥ Profound knowledge of spa products and services
¥ Extensive knowledge of spa therapies products and treatments
¥ Ability to track spa activities and appointments with MS Office software
¥ Astute ability to motivate employees and ensure customer satisfaction
¥ Solid conflict resolution skills
¥ Exceptional people skills
¥ Coordinated with spa manager on daily activities and guest schedules.
¥ Monitored staff providing spa services and responded to guest issues.
¥ Ensured compliance with health and safety codes.
¥ Assisted with the hiring of service technicians to repair and maintain spa facilities.
¥ Tracked inventory of spa products and placed orders when necessary.
¥ Ensured that all facilities were kept clean.
¥ Handled guest issues in a courteous manner.
¥ Tracked reservations and worked with marketing team to attract more guests.
¥ Prepared staffing schedules.
¥ Assisted with hiring practices interviews and training.
¥ Prepared monthly revenue and expense reports.
¥ Developed promotional strategies.
¥ Responded to guest inquiries.
¥ Inspected spa facilities and oversaw employee work.
¥ Maintained reservation logs rescheduled reservations and handled cancellations.